Local News

Electricity and water ombudsman complaints fall in Ballarat

power line pixabay cc by sa

The number of local complaints made to the Electricity and Water Ombudsman in Victoria (EWOV) has taken a dive in the last financial year.

Ballarat's results are in line with the general state trend, with complaints down two per cent to just 580 reports made in the last financial year, equating to 5.7 cases per 1,000 people.

The most common complaint made in Ballarat was to do with high bills for electricity and water services, up 15 per cent with a total of 63 complaints made.

Meantime the issue with the least complaints made came from new connections, with just 16 complaints made to EWOV, down 33 per cent on the previous financial year.

Ombudsman Cynthia Gebert says the new Payment Difficulty Framework introduced by the state government this year has reduced the number of issues escalated to EWOV.

‘’This is one of the most significant regulatory changes we’ve seen,’’ Ms Gebert said.

‘’With credit cases down 25% from 2017-18, we’re optimistic the new framework is starting to deliver positive outcomes for customers.’’

The results state-wide were positive too, with a total 31,180 cases received by EWOV, down 10 per cent from 34,524 in the year prior.

To access the full report, visit ewov.com.au

Image via Pixabay.